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 CHAPOLA
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Política de privacidad

Last updated: 02/09/2026

1. Introduction

CHAPOLA COFFEE BAR LLC (the “Restaurant,” “we,” or “us”) provides this privacy policy with information on how we collect, use and disclose personal information. This Privacy Policy describes our practices in connection with information that we collect through:
  • The food ordering website from which you are accessing this Privacy Policy (the “Website”);
  • Email messages that we send to you that link to this Privacy Policy or other communications with you; and
  • Offline business interactions you have with us.
Collectively, we refer to the Website, email messages, and offline business interactions as the “Services.”

2. Personal information (PI)

The Services collect Personal Information, including:
  • Device Information such as IP address, a cookie ID on your browser, and other information about your device, such as browser, device type, operating system, the presence or use of ‘apps’, screen resolution, or the preferred language.

3. Collection of PI

We and our service providers collect Personal Information in a variety of ways, including through the Services. For example, we collect Personal Information through the Services when you sign up for an account, place an order, or contact customer services. We need to collect Personal Information in order to provide the requested Services.

4. Use of personal information

We and our service providers use Personal Information for the following purposes:
  • Providing the functionality of the Services and fulfilling your requests.
  • Providing you with our newsletter and/or other (personalized) marketing materials.
  • Analyzing Personal Information for business reporting.
  • Aggregating and/or anonymizing Personal Information.

5. Disclosure of personal information

We share Personal Information with [include any service providers, third-party credit card and payment processing service providers] and Oracle, the processor and provider of the Oracle Restaurants eStore Platform. You can learn more about the Oracle Restaurants eStore Privacy Policy here.

6. Security

We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. If you have questions about our security practices, please notify us in accordance with the “Contacting Us” section below.

7. Rights and access

You may have a right to know, access, erase, and correct the Personal Information we hold about you and if you would like to exercise these rights, please contacts us at the contact information below.

8. Retention period

The criteria we use to determine a data retention period include:
  • The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services);
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period before we can delete them); or
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

9. Sensitive information

We ask that you not send us, and you not disclose, any other sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, biometrics or genetic or health characteristics, criminal background, or trade union membership) on or through the Services.

10.Contacting Us

CHAPOLA COFFEE BAR LLC, located at 1054 Calle Gonzalez A1 P1 Urb. Santa Rita, San Juan PR, 00925, is the company responsible for collection, use, and disclosure of your Personal Information under this Privacy Policy.
If you have any questions about this Privacy Policy, please contact us at chapolaonline@gmail.com
Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.

11. Updates to this privacy policy

The “Last Updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. The most up-to-date version can be found on the Website. In case there is an important change that we want to highlight to you, we will also inform you in another appropriate way (for example, via a pop-up notice or statement of changes on our website)

12. Additional info

Your privacy matters to us. If you have any questions about this Privacy Policy, please don’t hesitate to email us at chapolaonline@gmail.com.